Privacy Policy

1. Information We Collect

• •Account information: name, email, phone number, company details
• •Call data: recordings, transcripts, and metadata from AI agent interactions
• •Lead information: data provided by callers during interactions
• •Usage data: how you interact with our services and dashboard
• •Payment information: billing details processed securely through our payment provider

2. How We Use Your Information

• •Provide and improve our AI voice agent services
• •Process calls and qualify leads on your behalf
• •Send service-related communications and updates
• •Analyze usage patterns to improve our technology
• •Comply with legal obligations and protect our rights

3. Call Recording and Transcription

Our AI agents may record and transcribe calls for quality assurance and service delivery. These recordings are stored securely and accessible through your dashboard. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction and obtaining necessary consent from callers.

4. Data Sharing

• •We do not sell your personal information or lead data
• •We share data with service providers who help us operate (cloud hosting, payment processing)
• •We may share data when required by law or to protect our rights
• •We may share aggregated, anonymized data for analytics purposes

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained according to your subscription plan settings. You may request deletion of your data, subject to legal retention requirements.

7. Your Rights

• •Access and receive a copy of your personal data
• •Correct inaccurate or incomplete data
• •Request deletion of your data (subject to legal requirements)
• •Object to or restrict certain processing activities
• •Data portability: receive your data in a structured format

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings. Essential cookies are required for our services to function properly.

9. Third-Party Services

Our services may integrate with third-party CRMs and calendars. When you connect these services, their privacy policies also apply. We recommend reviewing the privacy practices of any third-party services you connect.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our services. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@beforelate.com.